Orange County Partnership - News

Crystal Run recognized for patient-centered care

TOWN OF WALLKILL — Crystal Run Healthcare has received recognition as a Patient-Centered Medical Home by the National Committee for Quality Assurance, according to Margaret E. O'Kane, NCQA president.

The NCQA designated Crystal Run Healthcare as a Level 3 Patient-Centered Medical Home, the highest level achievable for a PCMH.

The same level of recognition was reached by Crystal Run in 2010; this latest recognition is again valid for three years.

The patient-centered medical home is a model of care that emphasizes care coordination and communication with the patient.

The NCQA recognition demmonstrates that Crystal Run has met the program's key elements, including:

-- Written standards for patient access and continuity of care
-- Use of patient feedback materials
-- Appropriate use of charting tools to track patients and organize clinical information
-- Responsive care management techniques with an emphasis on preventative care
-- Adaptation to patient's cultural and linguistic needs
-- Use of information technology for prescriptions, test and referral tracking and coordination with other health care providers
-- Use of evidence-based guidelines to treat chronic conditions
-- Measurement and reporting of clinical, service performance